Translating buzzwords: RPA

Posted Posted in Technology

RPA is the name given to a technology, not to a particular product. As such, it’s important to realise that just as with any technology, not all products are created equally.  It’s also important to understand that because RPA is an emerging technology, people are not necessarily using the term ‘RPA’ exactly same way.  What one person means when talking about Robotic Processing may well be different to what another person hears, because to each of them RPA means something different.

Translating buzzwords: Digital Transformation

Posted Posted in Technology

Digital Transformation is not just a technology shift and nor is it solely about process automation. As Redhat correctly points out, it isn’t something that you buy. It’s a cultural shift in the way a company operates and in the way it engages its customers. It’s a new mindset demanding high levels of customer empathy, a focus on both staff and customer experiences, and a certain technological prowess. But more importantly, Digital Transformation is a journey, not a destination. Afterall, “transformation” is a word used to describe the process of changing, not one used to describe a post-change result.

Lesson of a lost deal

Posted Posted in Technology

Years ago I remember attending a sales conference and listening to a presentation from an outside presenter.  While the intervening years have blurred my memory of much of that conference to the point where I could no longer tell you the presenters name, he said something that has stuck with me over the years.  I’m […]

BPA is not just AP Automation

Posted Posted in Technology

Recently I attended a business networking event and, as you’d expect, the question “So what do you do?” was asked.  I gave much the same answer as I’ve given hundreds of times before in that situation and my elevator pitch included the words, ‘business process automation’ (BPA).  The person I was speaking with quickly replied […]

Avoiding Fake Invoice Scams

Posted Posted in Technology

Fake invoices and billing scams are an increasingly common problem for the modern business to contend with.  While in NZ there are plenty of organisations warning about the dangers of these scams (e.g.: CertNZ, NetSafe, MBIE), statistics on the scope of the problem are harder to come by because the data relies on people both […]

What exactly is RPA?

Posted Posted in Technology

Robotic Processing Automation (RPA) is one of the latest emerging technologies in the Business Process Automation (BPA) landscape and currently has a lot of hype surrounding it.  While some are heralding it as the future of BPA, out in the marketplace there is still a lot of uncertainty around what exactly it is.  Businesses are […]

The Neglected Purchase Order

Posted Posted in Technology

Accounts Payable (AP) is often the first initiative when it comes to Business Process Automation projects, and it’s easy to understand why.  AP directly effects how much money leaves an organisation, it’s a business process typically fraught with manual steps, and it’s a process that crosses almost every industry so vendors tend to focus on […]

Where should you put the documents?

Posted Posted in Technology

Most organisations have line of business application for the various elements of their core activities. Whether it’s a Finance System, a CRM, a Patient Records Platform, a Student Management System, a Logistics ERP, an HR Management application, or a Contract Management database; at the heart of every organisation is a collection of information, almost always […]

Bringing order to document chaos

Posted Posted in Technology

It’s no secret that organisations are shifting away from paper-based records and by all accounts the amount of electronic documentation being created and retained is growing.  Where once documents were printed only to be boxed in an archiving carton and shipped off to storage, now you have documents being saved into any spare MB of […]