Digital Transformation is not just a technology shift and nor is it solely about process automation. As Redhat correctly points out, it isn’t something that you buy. It’s a cultural shift in the way a company operates and in the way it engages its customers. It’s a new mindset demanding high levels of customer empathy, a focus on both staff and customer experiences, and a certain technological prowess. But more importantly, Digital Transformation is a journey, not a destination. Afterall, “transformation” is a word used to describe the process of changing, not one used to describe a post-change result.
Recently I attended a business networking event and, as you’d expect, the question “So what do you do?” was asked. I gave much the same answer as I’ve given hundreds of times before in that situation and my elevator pitch included the words, ‘business process automation’ (BPA). The person I was speaking with quickly replied […]
Fake invoices and billing scams are an increasingly common problem for the modern business to contend with. While in NZ there are plenty of organisations warning about the dangers of these scams (e.g.: CertNZ, NetSafe, MBIE), statistics on the scope of the problem are harder to come by because the data relies on people both […]
Accounts Payable (AP) is often the first initiative when it comes to Business Process Automation projects, and it’s easy to understand why. AP directly effects how much money leaves an organisation, it’s a business process typically fraught with manual steps, and it’s a process that crosses almost every industry so vendors tend to focus on […]