RPA is the name given to a technology, not to a particular product. As such, it’s important to realise that just as with any technology, not all products are created equally. It’s also important to understand that because RPA is an emerging technology, people are not necessarily using the term ‘RPA’ exactly same way. What one person means when talking about Robotic Processing may well be different to what another person hears, because to each of them RPA means something different.
Digital Transformation is not just a technology shift and nor is it solely about process automation. As Redhat correctly points out, it isn’t something that you buy. It’s a cultural shift in the way a company operates and in the way it engages its customers. It’s a new mindset demanding high levels of customer empathy, a focus on both staff and customer experiences, and a certain technological prowess. But more importantly, Digital Transformation is a journey, not a destination. Afterall, “transformation” is a word used to describe the process of changing, not one used to describe a post-change result.
Accounts Payable (AP) is often the first initiative when it comes to Business Process Automation projects, and it’s easy to understand why. AP directly effects how much money leaves an organisation, it’s a business process typically fraught with manual steps, and it’s a process that crosses almost every industry so vendors tend to focus on […]
One of the realities of modern business is that the pressure to change is unrelenting. Technology is evolving at an exponential pace as the breakthroughs of yesterday are the tools we are using today to invent the technology of tomorrow. Some changes are massive and can be disruptive your industry Others may be smaller advancements […]
It seems like you can’t read a technology blog these days without stumbling into the phrase ‘Digital Transformation’. Unfortunately many readers are confused not only by what that phrase means, but also because they don’t yet appreciate why it should be important to them. Essentially Digital Transformation is about embracing the integration and adoption of […]